Returns & refunds

If an item arrives damaged, is incorrect or develops a fault, contact us with your order number and a description of the issue. Photos can help us investigate, but do not replace or restrict your legal rights.

Trade customers

For business purchases, please contact us before returning goods so we can agree the appropriate remedy and return arrangements. Change-of-mind trade returns require our agreement. Any agreed return costs or conditions will be confirmed before you send the goods.

Consumers buying online

If you are buying as a consumer, you can normally cancel an eligible online order without giving a reason within 14 days after the goods are delivered. You then have a further 14 days to send them back. Tell us clearly that you wish to cancel using our contact form, by telephone or in writing to our registered office.

We refund eligible cancelled orders, including the standard outward delivery charge, within 14 days after receiving the goods back or evidence that you sent them, whichever is earlier. Refunds use the original payment method unless otherwise agreed. You pay the direct return cost for a change-of-mind return if this was disclosed before ordering. If that cost was not disclosed, it will not be charged to you.

We may deduct an amount for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The change-of-mind cancellation right does not apply to goods liable to deteriorate or expire rapidly, or sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. These exceptions do not remove your rights where goods are faulty, not as described or otherwise fail to meet legal requirements. Shelf-stable food is not automatically excluded from cancellation simply because it is food.

Faulty goods

Consumer rights relating to faulty or misdescribed goods are unaffected. Where applicable, you have a short-term right to reject within 30 days, followed by rights to repair, replacement, price reduction or a final right to reject under the Consumer Rights Act 2015.

Cancellation form

To: JDJ Distribution Ltd, 61a Bridge Street, Kington, HR5 3DJ, United Kingdom.
I hereby give notice that I cancel my contract of sale of the following goods:
Order number and goods:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if submitted on paper):